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EXCHANGE POLICY


We strive to delight each one of our valued customers with exceptional service.We have an exchange policy that allows us to serve you better in terms of fitting and sizing

Please read below carefully since we have a well-balanced and documented policy that protects your purchase and also protects us from customers who intend to abuse our policies. Returning or exchanging for reasons other than manufacturing defects is a privilege offered to the customers.

One(1) Size exchange is permitted on each order. Half sizes can only be adjusted using insocks. We don't produce half size shoes in general. After the size exchange, the sale is considered final - and no further exchanges can be made. Returns and refunds are not permitted after an exchange has been made. Color changes and changes to heel height are permitted in exchanges at an additional cost of Rs 1500. In this case too, the exchange is considered a final sale and no more exchanges/ returns or refunds are permitted.

Useful Info:

Email support: support@escaro.in
Call | WhatsApp | SMS: +91 9832 04 04 04
Generate Return Request Click here
E-Wallet: +91 9832 04 04 04
Exchange Initiation Period: 15 days of delivery.

Exchange Policy
  • Complimentary exchanges if initiated within 15 days of delivery.
  • No exchanges can be initiated after 15 days of delivery.
  • Only items in perfect & sellable condition that show no signs of wear and tear, with original packaging, tags, accessories and freebies can be exchanged.
  • For shoes, please ensure that you try on products on carpeted surfaces to avoid scratching the soles. Scratched soles are non-exchangeable.
  • Please test the fitting of shoes without wrinkling the leather; especially the toe-line. Wrinkled products are non-exchangeable.
  • Used and worn products cannot be exchanged under any circumstances.
  • Escaro Royale, at its sole discretion, may allow for an exchange with a different product. In general, the exchange will be done for fitting and sizing reasons. The customer is not entitled to change the product at the time of exchange request.
  • No returns on customized or personalized items.
  • Items can also be exchanged at our store in New Delhi.
  • No returns and refunds on final-call items.
  • The natural beauty of leather means that no two pieces of leather are exactly alike. As such, natural markings and grain variations are not considered defects; and cannot be considered reason for returns.
  • Products bought online can have a subtle hue, shine and color difference between the website photographs and the physical product. This is because each product is handmade and hand painted and such subtle differences are bound to happen and no two products can be of the same color, shade and hue. This is also due to varied screen settings like brightness, saturation and inherent color rendering. This cannot be considered a manufacturing defect and a reason for return.
Exchange Process

Your purchase can be returned by scheduling a complimentary pickup with our customer service team.
Once an exchange is processed, return & refund is not possible.

  • Please initiate a exchange request here.
  • Once you have initiated an exchange request, please email us photographs of your product at support@escaro.in for us to ascertain the condition of the product(s) and packaging that have been marked for exchange. Please include your order ID and name. Please note: If the photographs show signs of wear and the products look in unsalable condition, we will be unable to process your exchange.
  • Once we have ascertained from photographs that the goods are in acceptable condition in accordance with our policy above, we will initiate a reverse pickup through our delivery partner.
  • Please ensure that there is someone home to handover the return. Three (3) attempts are generally made to pick up a return. If the return is not handed over after 3 attempts, no more attempts will be made and the exchange request will be rejected.
  • It takes 3-5 business days for us to receive the product once it has been picked up from your premises.
  • Once we receive the product at our shipping center, we will inspect it to ensure that there is no damage to the product or packaging and that the product has been returned in absolutely unused condition.
  • Once the product is quality-checked and found to be in salable condition, we will ship the exchanged product.
  • If the product was made to order, an exchange will take 15-18 days to be shipped, unless we have the requested product in stock. If in stock, it will be shipped immediately upon confirmation of acceptable return of the original product.
How long will it take to process my exchange?
  • Response to a exchange request - 1 day
  • Reverse pickup - 3-5 days
  • Reverse shipping time to our shipping center - 3-5 days
  • Quality check of reverse pickup product- 1 day
  • Shipping exchange product - INSTOCK dispatch - 1 day
  • Shipping MTO exchange product - 10-15 days

Total exchange timeline: 15-18 days depending on the shipping/ reverse pickup address.

Which items cannot be exchanged?

Customized or bespoke orders made on special demands or with special customizations cannot be exchanged. Used products that show ANY KIND of wear cannot be exchanged. Products without original packaging and tags cannot be exchanged.

What to do in case I received defective or damaged products?

If you happen to receive defective or damaged product(s), notify us on support@escaro.in within 24 hours of receiving the goods along with the pictures. Any damages on arrival issues should be reported via email within 48 hours / 2 days along with the pictures to investigate transit damages with third party couriers. If no pictures of damage are shared with us over email/ whatsapp (9832 04 04 04), we will not be able to initiate an investigation into defective delivery.

Who pays for the reverse and forward shipping for exchanges?

Forward and reverse shipping for an exchange is free to the customer.

Exchange Abuse Policy

Returning or exchanging for reasons other than manufacturing defects is a privilege offered to our customers. If any customer is found to be abusing this privilege, Escaro Royale holds the right to reject any returns / exchanges from such customers and deny refunds. Escaro Royale reserves the right to blacklist any customers that are found to abuse our policies repeatedly.

Disputes

To raise a dispute, please send an email to support@escaro.in. Your email must contain the name of the product, order ID along with the details of your nature of concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, the same will only be entertained at the sole discretion of Escaro Royale.