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WARRANTY POLICY


Standard Six-Month Manufacturer Warranty:

Escaro Royale warrants this product to be free from defects in workmanship and materials, under normal use and conditions, for a period of six (6) months from the original invoice date. Shipping and handling fees are to be paid for by the customer. The manufacturer agrees, at its option during the warranty period, to repair any defect in material or workmanship. Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase. Any claims found to be under warranty limitations (see below) will be rejected.

Warranty shipping is to be covered by the client.
The manufacturer warrants leather against seam failure and material defects strictly for six months. The natural beauty of leather means that no two pieces of leather are exactly alike. As such, natural markings and grain variations are not considered defects.

Warranty Limitations:

This warranty does not include: Any condition resulting from other than ordinary wear or any use for which the product was not intended. Any condition resulting from incorrect or inadequate maintenance or care. The leather products must be maintained regularly for them not to dehydrate and crack.

Warranty specifically does not cover: Damage resulting from misuse, abuse, negligence, water/ liquid damage, accidents, intended abuse or shipping damage, dissatisfaction due to buyer’s remorse, normal wear and tear, damages incurred during transportation, damages incurred during maintenance and any used, previously displayed items (example: floor samples).

Claim Procedures:

Claims for defective merchandise must be made within 6 months from invoice date. Any claim for defective merchandise returns must be packed in original packaging. We reserve the right to specify that items be returned to the original warehouse for inspection or be inspected by our representative in the field. Pictures are required to claim defective merchandise, along with a copy of the original invoice. If the claim is justified, the item(s) or part(s) will be repaired or replaced or a credit will be issued. No return and refund can be processed, only repairs can be made.